Softwareindustrie24 is a Germany‑based e‑commerce platform specializing in digital software licenses and activation keys from vendors like Microsoft, VMware, and Kaspersky. They focus on delivering legal software via secure digital download to both consumers and businesses Customer-centric service and rapid delivery are core to their value proposition.
Proven Track Record
Customer Satisfaction
Success rate of bot case completion
Average Answer Time
Project Requirements & Challenges
Streamline e‑commerce architecture: A modern, compliant, high‑performance storefront for selling software licenses.
Scalability & security: Handle high order volumes, digital delivery, GDPR and strong SSL encryption.
User experience: Simple browsing, fast checkout, account management, multilingual support for German/English customers.
Trust & credibility: Incorporate trust badges and review feeds, given mixed feedback across review platforms
Our Approach & Solution
Technology Selection
We recommended Shopware (latest version 6) as the ideal platform: modular, Symfony‑based, optimized for German e‑commerce, with plugin support for digital delivery and license managementCustomized UI/UX Design
A clean, responsive storefront emphasizing trust: clear product listings with purchase and delivery assurances, SSL indicators, customer support contact info, German‑language default with English translation available.Digital Delivery Integration
We integrated a system to generate order confirmation emails with activation keys or download links immediately after payment ensuring licenses are sent within minutes, consistent with client requirementsTrust & Review Systems
To boost transparency, we embedded real-time Trustpilot and ShopVote review widgets, showing high ratings and verified purchase feedback. We also added visual trust seals from certified partners (e.g. Trusted Shops, secure checkout logos).Payment & Compliance Layer
We implemented integration with multiple German‑preferred payment methods (invoice, Amazon Pay, credit cards, banking), and ensured full SSL/TLS compliance and GDPR data handling.
Results & Impact
- Customers now receive activation keys within 5–20 minutes, significantly improving satisfaction and support requests
- Embedded real‑time reviews and trust seals helped improve visitor confidence, contributing to a strong review rating (4.8–4.9/5 across thousands of ratings)
- Improved UX and streamlined checkout increased completed orders and reduced cart abandonment.
- >95% success rate of bot case completion
- The platform is built for growth, with GDPR‑compliant data processing and full security certification.
